Support
Happy to help. Most questions are answered below — if not, just email us.
Contact
Email fbmore@gmail.com and we’ll get back to you. Including your device model and iOS version helps.
How do I trim what gets exported?
Tap a frame in the grid, then choose Set as Start or Set as End. The export dialog shows the resulting length so you can confirm your in/out points before exporting.
What can I export?
Original or trimmed video, sped‑up video, muted video, animated GIF, audio‑only (M4A), the frame grid image, and a text transcript. Speed Up, Animated GIF and audio‑only require Premium, and free video, GIF and audio exports are limited to 30 seconds. Frame grids and text transcripts have no length limit.
What does Premium include, and what does it cost?
Premium removes the watermark, exports clips of any length and unlocks Speed Up, Animated GIF and audio‑only. It’s $2.99 a month, $19.99 a year (with a 7‑day free trial for new subscribers) or $49.99 once for lifetime access. Prices vary by region and are shown in the app before you buy.
Managing your subscription
Manage or cancel a Premium subscription anytime in Settings → your name → Subscriptions on your device. Restored purchases sync across devices signed in to the same Apple ID — use Restore Purchases on the paywall.
Privacy
Everything runs on your device, including transcription. See our Privacy Policy.
Can I combine several photos and clips into one video?
Yes. Select several items in the picker — photos, Live Photos and video clips can be mixed — and Videogram opens an Arrange screen. Drag the rows to reorder them, delete any you don’t want, set how long each still image holds (1–10 seconds), then tap Stitch. Everything is normalised to one size and joined into a single video you can then trim, transcribe, caption or turn into a frame grid.
Which languages does Videogram support?
The app is available in English, Italian, Spanish and French, and it transcribes speech in the same four languages. Pick the language of the speech in the transcript toolbar before transcribing.
Transcription says my language isn’t available
Transcription is on‑device only. On iOS 17–25, enable the language under Settings → General → Keyboard → Dictation (dictation languages download the on‑device speech model). On iOS 26 the app downloads the language model itself the first time you transcribe; make sure you’re online for that first run.